Positive Customer Service Blog Challenge #5

Suzanne's Blog challenge # 5 is about positive customer service. "Post an entry about a positive customer service experience you've had. Who was it with? Did you praise them on the spot? Did you go home and write a letter to the company management?"

I'm not as good at giving companies feedback as I think I should be. I'm working on it.

While we were at the Biltmore Estate, we took a total of four tours. One of the tour guides did an EXCELLENT job. She not only knew the tour script, but was able to answer questions. She made us feel like we got more than our money's worth. In fact, she's the reason we purchased a couple other tours. We let her know how much we appreciated the job she did, particularly after a later less-pleasing experience. We made a point to tell her boss, and then followed up with a note after we got home.

On the same trip, we asked a clerk at the hotel for restaurant recommendations. She sent us to a little place in a strip mall shopping center, a place we would not have tried on our own. It was a GREAT choice! Little Venice was the best Italian food I've ever eaten. We were so impressed that we ate there two out of the three nights we were there. So we let the hotel know we appreciated knowledgeable staff, and let the owner of Little Venice know as well. He said she would be getting a gift certificate. Hope he kept his word.